Privacy Policy
Effective Date: 01/09/2025
Riverside Reformer Ltd (“we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, book classes, or interact with us online.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following personal information:
- Personal details: name, email address, phone number, postal address (if provided), date of birth, emergency contact.
- Booking details: class bookings/reservations, membership plans, attendance records.
- Payment details: billing information (processed securely through third-party providers; we do not store payment information directly).
- Technical information: cookies, IP address, browser type, and website usage data.
2. How We Use Your Information
We use the information we collect to:
- Manage class bookings and memberships.
- Process payments securely.
- Send important updates about classes or events, class confirmation emails, class reminders or changes.
- Respond to inquiries or customer support requests.
- Improve our website and services.
- Send newsletters or promotional offers (if you have opted in to receive marketing emails, you may opt out anytime).
- To comply with legal obligations, respond to legal requests, protect our rights.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Third party Service providers we may share your personal data with third parties (e.g., payment processors, scheduling, booking platforms, email marketing platforms and website analytic providers) that help us to operate our business.
- Legal authorities if required by law, we may disclose our personal information to regulatory authorities, law enforcement agencies or UK courts.
4. Cookies & Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve user experience and track site performance. You can disable cookies in your browser settings.
5. Data Security
We take the security of your personal information seriously and will take reasonable and appropriate steps to protect your information. How no method of transmission or storage is 100% secure.
6. Your Data Protection Rights
Under UK data protection law in accordance with the General Data Protection Regulations (GDPR) you have the right to:
- Request access to the personal data we hold about you.
- Request corrections of your personal data.
- Request deletion of your personal data.
- Object to us processing your personal data.
- Withdraw consent to receive marketing communications by opting out at any time.
- To initiate any of these requests, please contact us by email at: hello@riversidereformer.co.uk. We aim to respond to request within 30 days.
7. Retention of Data
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. This includes retaining data for financial record-keeping, complying with UK tax regulations or responding to legal requests.
8. Third-Party Links
Our website may contain links to other websites or services not operated by us. We are not responsible for the content, privacy practices or security of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available to view on our website; we encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or requests about this Privacy Policy or how we handle tour personal information, please contact us:
Riverside Reformer Ltd
1-2 Middle Street
Shoreham-by-Sea
BN43 5DP
hello@riversidereformer.co.uk